Privacy Policy

1. Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and company information.
• Venue Data: Information about your venues, events, artists, financial data, and operational details that you input into Controlroom.
• Payment Information: Billing details and payment method information (processed securely through our payment processors).
• Communications: Messages you send us through support channels, feedback forms, or other communications.
• Lead Magnets: Information you provide when downloading our free resources, guides, and templates.

Information We Collect Automatically

• Usage Data: How you interact with Controlroom, including features used, time spent, and navigation patterns.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs, error reports, and performance data to maintain and improve our service.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

Primary Uses

• Service Delivery: To provide, maintain, and improve Controlroom's venue management platform.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Communication: To send you service updates, security alerts, and respond to your inquiries.
• Personalization: To customize your experience and provide relevant features and content.

Secondary Uses

• Product Improvement: To analyze usage patterns and improve our platform's functionality and user experience.
• Marketing: To send you relevant content, product updates, and promotional materials (you can opt out anytime).
• Research: To conduct anonymized research and create industry insights (your personal data is never shared).
• Legal Compliance: To comply with legal obligations and protect our rights and the rights of our users.

3. Information Sharing and Disclosure

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

When We Share Information

• Service Providers: With trusted third-party services that help us operate Controlroom (hosting, payment processing, email delivery, analytics).
• Legal Requirements: When required by law, court order, or to protect our rights and the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you'll be notified).
• With Your Consent: When you explicitly authorize us to share specific information.

4. Data Security

Our Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access your data.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Secure Infrastructure: Our platform is hosted on secure, SOC 2 compliant infrastructure.

Your Role in Security

• Use strong, unique passwords for your Controlroom account
• Enable two-factor authentication when available
• Keep your login credentials confidential
• Report any suspicious activity immediately

5. Your Rights and Choices

Access and Control

• Access: You can access and review your personal information through your account settings.
• Correction: You can update or correct your information at any time.
• Deletion: You can request deletion of your account and associated data.
• Data Portability: You can export your data in standard formats.

Communication Preferences

• Marketing Emails: You can unsubscribe from marketing communications at any time.
• Service Communications: Some communications are necessary for service operation and cannot be disabled.
• Cookie Preferences: You can manage cookie settings through your browser or our cookie preference center.

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with Controlroom services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. International Data Transfers

Controlroom operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

8. Children's Privacy

Controlroom is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through the Controlroom platform

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: